Monday, June 4, 2007

Mobile Marketing - How does it fit in?

There are Pros and Cons to all forms of Marketing. While print, radio and television have tremendous reach, they provide limited interaction with consumers. Direct mail allows Marketers to segment their market, but is limited in its ability to grab consumer's attention. While the Web provides unprecedented interactivity and monitoring, but is not personal and has to fight for the consumer's attention. Marketers must provide a way to connect with consumers via all of these mediums when and where they show interest in their products to be most effective. Mobile Marketing provides an interactive and integrated platform that can be leveraged across all online and offline marketing.

Though many Brands excel through traditional and interactive marketing methods, it is also true that many competing factors can cloud the Brands message. Given this reality, smart marketers must constantly update their marketing mix with new responsive media to increase the probability of customers receiving the right message when they want it and where they want it. The most effective and least intrusive forms of mobile marketing are delivered on an opt-in basis; the availability and convenience of subscription based mobile marketing is ideal for foging loyal customers. This relaxed environment means customers are more receptive to the messages being communicated. By contacting prospects when and where they are most open to receiving marketing information, companies can garner unprecedented returns.

When designing a mobile marketing campaign, it is important to integrate and align the initiative with other marketing campaigns and goals. Mobile marketing campaigns are easy to integrate with all traditional marketing: brand marketing, direct marketing, market research, event marketing, in-store marketing and customer relationship management.

Brand Marketing
Mobile marketing provides a variety of options for increasing brand awareness. By providing consumers in-depth information you can influence purchase decisions by delivering tailored messages to specific demographics. Prospects receive the content they want, in a format that is convenient when it is needed. Integrated Mobile Brand Marketing is limited only by the imagination.

Direct Marketing
Direct marketing campaigns provide an opportunity to collect customer leads, deliver coupons and communicate promotions to a targeted audience. Mobile marketing's tracking and reporting capabilities provide fast, detailed campaign results, enabling quick prospect follow up. Mobile Marketing is flexible enough to easily integrate with traditional direct marketing strategies, and enables the development of creative drecet marketing campaigns that deliver quantifiable results.

Market Research
Researching consumer behavior via their mobile phone will change where, when and how we gather market data like no medium has before. The ability to survey , collect data and poll customers via their mobile phone, then push coupons, benefits and rewards programs directly to thei rMobile Phone will change the way brands develop and motivate loyal customers.

Event Marketing
Event marketing has long been a staple of marketing, there is no better time to raise brand awareness than when consumers are relaxing and enjoying themselves. Mobile event marketing allows brands to engage their audience by leveraging mobile interaction directly through television advertising, sproting events, concerts and trade shows.

Customer Relationship Management
The personal nature of the mobile phone makes them the ideal vehicle for enhancing existing customer relationships. Rather than just one-way corporate marketing messages, mobile marketing provides an avenue for two-way dialog with customers. Companies can provide customers with promotional information; secure account informations and status, frequently asked questions, customer support, loyalty programs and more.

Full article click here

Case Study - Absolut Bling Bling WAP Campaign by Madhouse

Company: Madhouse Inc. (www.madhouse.cn)
Client: Absolut Vodka via The Hyperfactory

Background:
Having taken the fashion world by storm, this iced-up obsession with luxury and "Bling Bling" has proven its longevity. Absolut hopped onto the ice wagon to celebrate the holiday season with a special edition Absolut Bling Bling bottle, full of sparkly goodies to "dress up" the bottle of booze.

Goals:
Have consumers associate luxury and exclusivity with the Absolut brand and promote the special edition Absolut Bling Bling bottle in China to the desired target audience.

Solution:
Madhouse, in partnership with The Hyperfactory, created an exclusive WAP campaign site promoting the Absolut Bling Bling bottle via ringtones, wallpapers, drink recipes and nationwide event information.

Meanwhile, to drive more traffic to the site, WAP ads were also served by the in-house intelligence mobile ad serving system, MadServing, to specifically target GoTone users (China Mobile sub-brand targeting business travelers) or consumers whose handsets are valued at 2,000 RMB and above in Shanghai, Beijing, Guangdong, Chengdu, and other select tier 1 cities across a breadth of large WAP portals on the China's largest mobile ad network, MadNetwork.

Results:
During the 9 days of mobile media production, the targeted ad served by MadServing achieved over 1,800,000 total targeting impressions resulting in over 3.2% click-through rate to the Absolut Bling Bling mobile campaign site.

For study click here

Mobile Advertising: One-To-Many Multicast Would Pay Dividends, So Why Aren’t We Doing It?

Mobile advertising may be a hot topic, but few have really got their head around how to deliver it in such a way that it makes sense – and money – for the companies involved. The answer may have been there all along in the example set by print and cable companies that have built their bottom line on delivering advertising to a mass markets – cheaply and effectively. As Tom Wheeler, a managing director at VC firm Core Capital Partners, writes in his latest column on TMCnet: “Mobile advertising is a one-to-one operation, and as a result relatively costly to deliver.” Sending one message to mass audience (as is the practice in print and cable) costs “virtually nothing to deliver compared to the one-to-one unicast of mobile distribution.”

Full article here

Mobile Marketing Briefing - New Report

The latest trends were discussed at a recent E-consultancy roundtable and have been written up in this briefing (free to registered users).

Here is a SWOT analysis for mobile marketing based on the discussion we had.

There is more detail in the full briefing which also contains the latest statistics and some useful resources.

(It's important to keep in mind that mobile marketing covers a range of disciplines and types of marketing including brand advertising and direct marketing but this hopefully at least gives a flavour of what is happening in this 'sector'.)

Strengths

  • Adoption of the mobile internet is speeding up and consumption of content is growing.

  • The experience of using the internet to go online is getting more agreeable all the time due to better technology, including handset improvements.

  • The 'walled garden' approach adopted by mobile operators is being consigned to the dustbin with the likes of T-Mobile and 3 signing deals with the big search engines.

  • Fixed price 'all-you-can-eat' deals for mobile content are helping to drive content consumption.

  • There is more leadership from bodies such as the Mobile Marketing Association.

  • It is getting easier to pay for things by mobile, especially small-ticket items.

Weaknesses

  • The mobile internet is not yet mass market which means that brands / advertisers are only dipping their toes into this rather than committing serious budget. It's where 'internet marketing' was several years ago.

  • In terms of handsets, the market is actually getting more fragmented which means that it is getting harder rather than easier to work towards a user experience which is satisfactory across the board.

  • The fact that mobile marketing is not a discrete area of marketing means that there is no body with a mandate to oversee the various constituent parts. It can be hard to know where to go for best practice, advice etc.

Opportunities

  • Mobile Search - there is a great opportunity for advertisers to get traction on mobile search engine listings as many brands haven't jumped on board yet. Duncan Jennings has done a great blog post on mobile search.

  • Local search / listings ... phones with GPS. Huge potential.

  • The mobile phone is a very personal device and a great opportunity to get personalised marketing messages across - if done properly.

  • Acquisition and Retention....

  • Branding and direct response....

  • Flash Lite means that more designers and developers will get on board with mobile with something which is familiar.

Threats

  • It continues to get more difficult for companies to provide a consistent experience across different browsers and the ever expanding variety of handsets and personal devices on the market.

  • Abuse of mobile marketing damages the industry (i.e. consumers being ripped off and permission marketing principles being ignored). It could get worse if the offenders are not punished properly.

  • From the point of view of the mobile operators, there are numerous threats which boil down to any disintermediation from the value chain, whether because of VOIP or the fact that consumers don't want their content.

There is more detail in the Mobile Marketing roundtable briefing. This isn't meant to be exhaustive so feel free to contribute things which have inevitably been missed...

Thanks to Incentivated, Kodime, New Media Edge and Sponge for their input.

Article here